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Antibiotic Campaign

Antibiotic resistance is not a distant threat but is in fact one of the most dangerous global crisis facing the world today.  Taking antibiotics when you don't need them puts you and your family at risk of developing infections which cannot be easily treated with antibiotics.  Without urgent action from all of us, common infections, minor injuries and routine operations will become much riskier.

We urge patients with long-term health conditions, pregnant women, children aged 2-3 years and over 65 years, to have a flu vaccination to help 'stay well this winter'.


Barnsley CCG as an organisation  have a responsibility for planning and buying healthcare to ensure that the people who live in the borough have access to the right type of services locally.

 We have been working with our local GP Practices  over the past year to put in place a change to how patients order their repeat prescriptions and we’d like your views and comments on this to help us to determine how effective this work has been.

 All of the information that you provide will be kept private and confidential and your details will not be shared. 

 The survey should take no longer than five minutes to complete and any comments and feedback that you can provide us with will be much appreciated. 

This can either be completed online via the link on our website at or via paper copy and returned to us via the freepost address highlighted at the end. 

 The closing date for your feedback is Thursday 31st January and can access via this link

If you have any questions or experience any issues with the survey please contact us via the details provided below;

Advice line: 01226 433771

(9am - 4pm, Monday to Friday)



Flu Clinics

If you are eligible for a flu vaccine i.e.

  • Over 65
  • Suffer with asthma/COPD
  • Suffer with chronic heart disease
  • Suffer with diabetes
  • Suffer with chronic kidney or liver disease
  • Suffer with epilepsy
  • Diagnosed with learning disabilities
  • Had a stroke/TIA
  • Are pregnant
  • Are a carer
  • Children aged 2 or 3 (born between 01/09/14-31/08/16)

 Please book an appointment with one of our Practice Nurses or drop in on a Weds afternoon between 3.00-4.00pm at Sheffield Road Surgery.

Important notice regarding planned changes to

the i-HEART telephone service


The i-HEART service was initially developed in 2015 to provide extended access to Primary Care services to patients registered with a Barnsley-based GP. The aim of the services was to deliver improved access medical advice, resulting in improved health outcomes.


As part of the service, i-HEART routinely monitors patient feedback received. Working in conjunction with Barnsley CCG, we also analyse local health needs, which are used to shape and influence the way in which our services are delivered.


Following a recent clinical and CQC review of the service it has become clear i-HEART is delivering a genuine difference to the way in which patients access medical assistance and many areas of the services are popular with patients.


However, we also recognise some areas of the service no longer address the needs of our patients. Our priority continues to be the delivery of safe and effective care however based on our review findings we do not feel the current telephone triage service being delivered by i-HEART meets all of these fundamental requirements.


So please note i-HEART is changing. We have introduced a number of new measures which will change the way in which the service is delivered. The following changes will come into effect from Monday 1st October 2018.


  • Patients registered with a Barnsley GP can continue to access the i-HEART service by calling the existing telephone number 01226 242419.
  • Our new hours will be 4.00pm – 6.00pm Monday to Friday and 8.00am – 9.30am during weekends and on Bank Holidays. This will now be staffed by admin personnel who will only be booking patients into the i-HEART clinics, just like it happens at most GP surgeries, and will NOT be providing a clinical triage service over the phone.
  • Patients requiring non-emergency medical attention should call their GP in the first instance or NHS 111 outside of the i-HEART opening hours.
  • The i-HEART “request a call back service” will no longer be available. If you require a clinical telephone consultation then please ring NHS 111 or your GP surgery.
  • The i-HEART evening clinic times will be changing during week days to 6.30pm -10.30pm however will remain the same time over a weekend and bank holiday where we will be offering clinics between 10.00am - 1.00pm at the same clinic locations. These changes to the telephone triage will allow us to have additional staff and thereby increase the number of face-to-face appointments we are able to offer which we are aware has been a popular patient request in the past.We trust that the improvements to the service we have proposed above will be to your benefit but apologise if any inconvenience is caused.

Our next Patient Panel Group is on 28th November 2018 at 2.00pm at Sheffield Road Surgery - please come along and join our patient group and have your say.

General Data Protection Regulations (GDPR) - implemented 25th May 2018

We are committed to ensure that your privacy is protected and compliant with GDPR.  We hold your personal/medical data and sometimes it is shared with other health professions in relation to medical care.  Please advise a member of our team should you wish to dissent from sharing.

Important changes to the way repeat prescriptions are ordered

A repeat prescription request must be from you or through your nominated family member or friend.

Pharmacists and dispensing companies will no longer be able to order these for you.

If you care for someone you can request permission to order repeat prescriptions on their behalf.

When is this happening?

The Kakoty Practice will start these changes from 16th January 2018.

What do I need to do?

There are different ways to order, including:

  • Online ordering service
  • Hand in the tear-off part of your repeat prescription to reception staff
  • Telephone using the automatic telephone service
  • Post your tear-off part of your prescription to us.

If you would like your local pharmacy to collect your repeat prescription from your GP practice, please talk to your pharmacist.

What is staying the same?

The collection, dispensing and delivery of your prescription from local pharmacies, online pharmacies and appliance contractors will remain the same.

Only the ordering system is changing.

Why is this happening?

Under the old system some patients built up a stock of medicines they no longer needed or did not request.

We’re here to help

If you, or someone you know, needs help to order a repeat prescription, then please speak to one of our team or your local pharmacy so we can help you;

Or contact the medicines management team who are on hand to talk you through the changes and what might work best for you.

Telephone: 01226 433798
(9am - 4pm, Monday to Friday)
Or write to: Barnsley CCG, Medicines Management Team 49-51 Gawber Road, Barnsley, S75 2PY

When to order your repeat prescriptions

We recommend ordering your repeat medications 7 -10 days before your supply is due to run out.

This gives enough time for us to issue your repeat prescription and time for you to collect or have your items delivered from your pharmacist. We work with you and your pharmacist to ensure you get your items safely and on time.

Health News from the BBC and the NHS

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